Sales Policy

Prices
Prices listed are wholesale, do not include shipping, taxes, and are subject to correction or change without notice.

Sales Tax
eFlow USA, LLC charges sales tax on shipments made to the State of New Jersey and New York Only.

Payment and Credit Terms
eFlow USA, LLC accepts Checks, Visa, MasterCard, Discover, and American Express.

Shipping
We ship via UPS. For shipping outside of United States,  please contact us for shipping rate.

Return Policy and Warranty

How do I return products?
Website returns are accepted within 7 days of purchase on all stock products. Items must be in their original packaging, never installed, and in re-sellable condition. 20 percent restocking charges apply for all products. Credit is applied once the returned item is received and inspected. Customers are responsible for all shipping charges on non-defective product returns. Under anti-money laundering rules, refunds on goods bought by credit card must be re-credited to that same credit card or store credit. Include a copy of the original order confirmation or packing slip as proof of purchase. Goods sold to and shipped outside of United States are non-returnable / No returns, refunds for goods or shipping fees will be granted.

*All custom orders and non-stock items are final sale only and non-refundable. No returns or order cancelations shall be accepted on custom order items and non-stock items. By placing the order, customer confirms that all products and dimensions were reviewed and confirmed. Customer agrees to the no-cancelation and no-refund policy.

Please contact us at [email protected] to arrange all returns before shipping.

Returns address:
eFLow USA, LLC
184 S. Livingston Avenue
STE 9107
Livingston, NJ 07039
ATTN: RETURNS, ORDER#______________

What are your warranties?
Every item we carry is covered by a warranty. Guaranteed for 6 years, from date of shipment, against all defects in material, provided material has been installed and used under normal conditions. Damage from abuse, neglect, and accidents are not covered under warranty. It is at the sole discretion of eFlow USA, LLC to repair or replace defective merchandise. Labor and shipping are not covered under any warranty.